Frequently Asked Questions

KTEBO Co., Ltd. (Corporate Number 9120001267931), headquartered in Sumiyoshi-ku, Osaka, sells and operates this store. We are the seller of every product on this site. We are also the seller on Amazon.co.jp (storefront name: ケイテボ).

Everything ships from our own warehouse in Osaka. Nothing is drop-shipped from overseas. We ship 365 days a year, including weekends and holidays, usually within 24 hours of order confirmation, and orders typically arrive 1–3 days after dispatch (Hokkaido, Okinawa and remote islands may take around 4 days).

Shipping is free across Japan, including remote islands and certain areas.

Yes. All prices shown on this site include consumption tax.

The following payment methods are currently available. ・KTEBO balance (JPY) ・Bank transfer to our designated bank account in Japan * Credit card and other methods will be added once our payment processor completes its review.

Yes. We are a registered Qualified Invoice Issuer (No. T9120001267931). Once the order is complete (after you confirm receipt), you can download a qualified invoice from the order details in your account.

・Change of mind: within 7 days of delivery, unopened and unused items only. Return shipping is paid by the customer. ・Defective or wrong item: contact us within 7 days of delivery. We cover return shipping and will replace or refund the item. ・Opened or used food, cosmetics, health food and hygiene products, and items damaged or soiled by the customer, cannot be returned. See our Specified Commercial Transactions Act notice for details.

Every shipment has a tracking number. After dispatch you can check delivery status by email or from your account.

We offer dedicated pricing for business members. For bulk orders or quotes, please use the B2B Solutions page or the contact form.