Act on Specified Commercial Transactions

Seller

KTEBO Co., Ltd.

Operations Manager

Xu Xiangfei

Address

1-7-25 Sugimoto, Sumiyoshi-ku, Osaka 558-0022, Japan

Phone

+81-6-7777-7365 (Hours: Weekdays 9:00-18:00 JST)

Email

info@ktebo.com

URL

https://www.ktebo.jp

Sales Price

As displayed on each product page (consumption tax included)

Additional Fees

Free shipping nationwide. Payment processing fees are borne by us.

Payment Methods

・Credit card (Visa / Mastercard / JCB / American Express / Diners Club / Discover) ・Convenience store payment (7-Eleven, FamilyMart, Lawson, Ministop, Seicomart, Daily Yamazaki) ・PayPay / Merpay / Rakuten Pay / Paidy ・Bank transfer / Pay-easy

Payment Timing

・Instant payment (credit card, PayPay, Merpay, Rakuten Pay): completed at the time of order. ・Convenience store, bank transfer, Pay-easy: please pay within 3 days of order using the issued number/account. Orders not paid within the deadline will be cancelled. ・Paidy: follows Paidy's payment cycle.

Delivery Time

Dispatched within 24 hours of order (or payment confirmation for prepaid methods); delivery usually takes about 1-3 days.

Returns & Exchanges

・Customer-reason returns/exchanges: accepted within 7 days of arrival for unopened, unused items only. Return shipping is at the customer's expense. ・Defective or incorrect items: please contact us within 7 days of arrival. We bear the return shipping and provide an exchange or refund. ・Non-returnable items: food, cosmetics, health foods, and sanitary products once opened or used; items damaged or soiled by the customer.

※ Some payment methods will become available sequentially after the payment provider completes its review.

Last updated: June 6, 2026