Act on Specified Commercial Transactions

Seller

KTEBO Co., Ltd.

Operations Manager

Xu Xiangfei

Address

1-7-25 Sugimoto, Sumiyoshi-ku, Osaka 558-0022, Japan

Phone

+81-6-7777-7365 (Hours: Weekdays 9:00-18:00 JST)

Email

info@ktebo.com

URL

https://www.ktebo.jp

Sales Price

As displayed on each product page (consumption tax included)

Additional Fees

Free shipping nationwide. Payment processing fees are borne by us.

Payment Methods

・KTEBO JPY wallet balance ・Transfer to our designated bank account in Japan

Payment Timing

・Wallet payment: the amount is deducted from your JPY balance when the order is placed. ・Bank transfer: transfer to the designated account after ordering; the order is confirmed after receipt. ・Wallet top-ups are credited after we verify the bank transfer.

Delivery Time

Dispatched within 24 hours of order (or payment confirmation for prepaid methods); delivery usually takes about 1-3 days.

Returns & Exchanges

・Customer-reason returns/exchanges: accepted within 7 days of arrival for unopened, unused items only. Return shipping is at the customer's expense. ・Defective or incorrect items: please contact us within 7 days of arrival. We bear the return shipping and provide an exchange or refund. ・Non-returnable items: food, cosmetics, health foods, and sanitary products once opened or used; items damaged or soiled by the customer.

※ Some payment methods will become available sequentially after the payment provider completes its review.

Last updated: June 6, 2026